Refund and Cancellation Policy

Last updated November 2026

Cancelling a booking

• You can cancel at any time before the technician arrives, at no charge. Please call 080 6940 9364 so that we do not send someone out.
• If the technician has already reached your address, the visit charge, if one was agreed on the phone, becomes payable.

Declining a repair after inspection

Our technician inspects the appliance and quotes the cost before doing any work. You are free to decline that quote. If you do, only the visit charge, if any, is payable. Nothing else is charged.

When we cannot repair the appliance

If the fault cannot be repaired, or the repair is not economical, we tell you plainly and do not carry out the work. Only the visit charge, if any, applies.

If the repair does not hold

Repairs carry a 90 days warranty. If the same fault returns on the same appliance within that period, call us and we attend to it again at no labour cost. This is the primary remedy we offer.

If we are unable to resolve the same fault on a return visit, we refund the labour charge you paid for that repair. Charges for spare parts already fitted and in working condition are not refundable, though the part itself remains yours.

How a refund is paid

Approved refunds are paid back by the same method you used, or by UPI or bank transfer if that is easier. Refunds are processed within 7 working days of being agreed.

What is not refundable

• Visit or inspection charges, once the technician has attended.
• Completed repairs where the appliance is working as agreed.
• Spare parts that have been fitted and are functioning.
• Damage caused after our visit by misuse, power surge, water ingress, or work by another party.

Raising a complaint

Call 080 6940 9364 or email omnifixappliancecare22@gmail.com with your name, mobile number and the date of the visit. We respond within 2 working days.

Omnifix Appliance Care
No. 127, C Block, Sathyanagar, Mysuru, Karnataka 570019